Customer policy

Refund and Cancellation Policy

Effective September 1, 2026

Kitchen Quote Check is a personalized digital review service provided by Tilda Crafts Inc. Because each report is prepared using the customer's submitted quote, drawings, and project information, the following policy applies.

Cancellation before review begins

You may request a full refund within seven days of payment if we have not started reviewing your documents. To request cancellation, reply to your order-confirmation email and include your project reference number.

After the review has started

Once we begin the personalized review, the payment is non-refundable. If information is missing or a document is unreadable, we may pause the review and ask you to provide a replacement or clarification.

If we cannot deliver the service

If Kitchen Quote Check cannot complete your purchased review, we will issue a full refund to the original payment method. If delivery is delayed, we will contact you and offer a revised delivery time or a refund.

After report delivery

Refunds are not normally available after the completed report has been delivered. Duplicate charges, non-delivery, or a significant service error will be reviewed. Where appropriate, we will correct the report or issue a refund.

Refund processing

Approved refunds are returned through Stripe to the original payment method. Bank and card-processing times may vary. There are no physical goods to return.

Consumer rights

Nothing in this policy limits any cancellation, refund, or other rights available under applicable consumer-protection law.